Shipping Policy

Thank you for visiting and shopping at Hero Shelves.

Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on
weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please
allow additional days in transit for delivery. If there will be a significant delay in shipment of your
order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost

UPS Standard 3-5 business days Free
UPS Two Days 2 business days $12.95
UPS Overnight * 1-2 business days $19.95
* Overnight delivery is only available for orders with delivery addresses within the continental United
States.
Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Hero Shelves ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO
addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your
tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Hero Shelves is not responsible for any customs and taxes applied to your order. All
fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Hero Shelves is not liable for any products damaged or lost during shipping. If you
received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.
Update this section if ship to countries outside your home country.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for
returning your order.